Previous appointment systems tried to ‘hold on’ to appointments for different lengths of time and was becoming too complicated, both for patients and the reception staff. This meant that the majority of our patients were dissatisfied with the appointments system. We were also struggling to maintain ‘continuity of care’ (where patients see the same doctor for episodes of care). To solve those issues, we introduced the 50/50 Appointment system, where half of the appointments are available in advance and the other half are on the day.
Our aim is to improve your chances of seeing the same doctor for each stage of your care. Each patient will have a ‘Usual GP’ and it is our intention that this should be the person you will see for ongoing medical care. Minor ailments and sudden illnesses will be dealt with in a number of ways to ensure that you receive treatment quickly.
PATIENTS SEE THE RIGHT PERSON AT THE RIGHT TIME FOR THE RIGHT REASONS!
First of all you need to know who your doctor is. Don’t worry if you don’t attend that often or if you have seen a number of GPs over the years, we know who it should be!
Then you need to decide when to be seen. We will let you know which days your doctor normally works so you can choose to see them in the future or on one of their days (see Doctors Surgeries tab above). Of course, they may be on holiday, so we will give you the option of another date or the Duty Doctor for today.
If all of the appointments are taken for any particular day, you will be invited to attend on a 'Sit and Wait' basis. This will operate from 11.30am and you will be seen by any of the doctors on duty that day. This is not to be used if you wish to be seen by a specific GP.
The afternoon and evening appointments are also on a 50/50 basis but the way that the Duty Doctor works will be different from the morning session. These requests are more likely to require a phone call from the doctor (called ‘triaging’) before an appointment is made as demand can be sometimes quite high.
Again, you can book ahead or choose a day when your doctor is here and book on that day. We will try to offer as many late afternoon and evening appointments as possible on the day just in case you fall ill at work or at school. We also have at least 2 Saturday mornings per month - ask at Reception for details.