Hospital Transport for Patients


From 1st April 2017, patients will need to arrange their own patient transport service journeys for hospital outpatient appointments.

If you are going to hospital for non-emergency tests or treatment, you will normally be expected to make your own way to and from hospital, even if you live a long distance away.

The Patient Transport Service (PTS) is provided for patients who require the specialist support of an ambulance crew to travel.

If you believe you qualify for the service you will need to contact your local Patient Transport Advice Centre to arrange your transport for outpatient appointments. They will check whether you are eligible and help you make travel arrangements.

You are eligible for patient transport if:

  1. Your medical condition means you cannot use other transport without damaging your health. 2. Your mobility means you are unable to access healthcare by any other means. 3. You need the skills or support of clinically trained staff and / or medical equipment during your journey.

Transport could also be provided to a patient’s escort or carer where their particular skills and / or support are needed. Escort travel will be agreed for each individual case at the time of booking using the patient escort eligibility criteria.

When contacting the Patient Transport Advice Centre you will need to have ready: 1. Your appointment letter with your NHS number 2. The name of the GP practice to which you are registered (The Lennard Surgery)

The Patient Transport Advice Centre for the Bristol area is E-Zec and they can be contacted on: 0300 777 6688


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website