Contact the practice
The Lennard Surgery
1-3 Lewis Road
Bedminster Down
Bristol
BS13 7JD
Telephone: 0117 964 2211
Out of Hours: 111
Opening Times
| Monday | 8:30am to 6:30pm Please note the surgery doors are closed between 13:00PM - 14:00PM TELEPHONE LINE REMAINS OPEN |
| Tuesday | 8:30am to 6:30pm Please note the surgery doors are closed between 13:00PM - 14:00PM TELEPHONE LINE REMAINS OPEN |
| Wednesday | 8:30am to 6:30pm Please note the surgery doors are closed between 13:00PM - 14:00PM TELEPHONE LINE REMAINS OPEN |
| Thursday | 8:30am to 6:30pm Please note the surgery doors are closed between 13:00PM - 14:00PM TELEPHONE LINE REMAINS OPEN |
| Friday | 8:30am to 6:30pm Please note the surgery doors are closed between 13:00PM - 14:00PM TELEPHONE LINE REMAINS OPEN |
| Saturday | 8:30am to 12:00pm Pre-booked routine appointments only. |
| Sunday | Closed |
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Physical accessibility
The practice offers a ramp at the front of our surgery for easy access for wheelchairs and people who may struggle with steps.
We have a lift on the ground floor for access to the 1st floor.
There is a visual and audible screen that displays when the clinician is calling you in and all rooms are clearly labelled
Compliments & Complaints
We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE – ideally within a matter of a few days. This will enable us to establish what happened more easily. Please use form below and address your complaint in writing to:
Rebecca Timmis, Practice Manager, The Lennard Surgery, 1-3 Lewis Road, Bristol, BS13 7JD
After 1 July 2023, if you feel that the practice is unable to resolve your issues, you should complain directly Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB) instead of NHS England.
Contact details for the ICB’s complaints department are: Email: bnssg.customerservice@nhs.net Telephone: 0117 900 2655 or 0800 073 0907 (freephone)
Compliments: PATIENT COMPLIMENT FORM
We also love to hear from patients when they have had a good experience: If you would like to express your thanks to a member of the Lennard Surgery Team who you feel has gone above and beyond, you can do this by filling out a compliment form, writing a letter into the surgery or by verbally expressing your thanks to a member of the TLS team.
